Community Guidelines

Freelancer Profile

• To become a freelancer on our platform, you must be over 18 years old and have a USD ($) account at a bank in your own name.
• Unfortunately, we cannot send payments to foreign bank accounts, multi-currency accounts, or alternative payment cards.
• If you're not a Turkish citizen but have a Turkish bank account, you can enter the ID number provided by your bank in the Bank and Payment Settings section of your account.
• All information you provide — including your ID and bank details — must match your official records. Otherwise, we may not be able to transfer your payments, and inconsistencies could lead to your account being suspended. ⚠️

Communication & Payments Outside the Platform

• All communication, project management, and payments must stay on our platform. 😉
• If our systems detect that you've taken communication or payments outside the site, you'll first receive a warning.
• If it happens again, your account will be restricted for 10 days, your listings will be hidden, and you won't be able to view client requests.
• Repeated violations may lead to your account being permanently closed. ⚠️

Respectful Communication

• We believe in kindness and respect. 💕
• Any messages containing personal attacks, insults, or offensive language are not acceptable.
• Sending inappropriate or harassing messages can result in a warning, a 3-day messaging suspension, or account termination in repeated cases.
• To maintain community safety and prevent abuse, our moderation team may review private messages in cases of suspected misconduct.

Spam & Unsolicited Messages

Sending spam or advertising messages to other users, or receiving repeated complaints about such behavior, can lead to a warning, a 3-day messaging suspension, or account termination for repeated offenses.

External Portfolio Links

• Sharing or requesting portfolio links outside the platform counts as taking communication off-platform. ⚠️
• If you receive a warning for this and repeat the action, your account will be restricted for 10 days, and further violations may lead to permanent suspension.
• You can freely upload an unlimited number of samples to your in-platform portfolio, and share that link with clients anytime.

No Response to Clients / Listing Deactivation

• We only feature active freelancers who respond to clients promptly.
• You're expected to reply to new client messages within 24 hours.
• If you don't, we'll send a reminder — and if there's still no reply within another 24 hours, your listings will be deactivated until you become active again.
• If you don't wish to reply to a message, you can select the "Not Interested" option instead.

Misleading Pricing

• Make sure your service pricing reflects the actual value of your work.
• While we understand that prices can vary depending on project requirements, please clearly explain your pricing conditions and list extra charges in the "Add-ons" section.
• If multiple direct purchases from your gig result in cancellations, an automatic negative review will be added to your profile — and it cannot be removed.
• So be sure your listed prices align with the services you provide. 😉

Account Restrictions & Closures

Your account may be restricted or permanently closed if any of the following occur:

• Repeated user complaints
• Actions that harm the client experience
• Frequent delays in delivery
• High cancellation rates
• Providing false or misleading information
• Repeated violations after receiving warnings ⚠️

Order Management

Missing the Delivery Deadline

• If you fail to deliver by the agreed deadline and the order is canceled, an automatic negative review will be added to your profile.
• If you can't meet a deadline, please communicate with the client and request an extension through the resolution center.
• Repeated late deliveries may result in a 10-day restriction or even account suspension.

Requesting Approval Before Completing the Order

• Asking a client to approve an order before delivering the promised work is considered manipulation. ⚠️
• In such cases, your gigs may be restricted for 10 days.
• If you still fail to deliver the agreed work, your account may be permanently closed.

Lack of Communication During Orders

• Keeping your client updated throughout the order process is essential. 🕺🏼
• Failure to communicate progress or ignoring client messages may lead to account restrictions, and in repeated cases, to a permanent block on new orders.

High Cancellation Rate

• Please only accept projects you can realistically complete. 📅
• A high number of cancellations caused by the freelancer can lead to account restrictions or suspension from future orders.